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Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness
H. James Harrington
McGraw-Hill, 1991
Streamline Process
+ Still Relevant and Valuable
+ The quality: the best competitive tool!
+ Excellent Starting Point
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Business Process Management, Second Edition: Practical Guidelines to Successful Implementations
John Jeston, Johan Nelis
Butterworth-Heinemann, 2008
This book is excellent!
+ An Important Addition to your BPM Bookshelf
+ Mandatory Reading (If you have just one BPM book this is it)
+ Comprehensive
+ Useful Read
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The Basics of Process Mapping
Robert Damelio
Productivity Press, 1996
Simple, efficient, effective, right on target!
+ The Basics of Process Mapping
+ The speed of delivery is like walking from NY to Denver
+ Excellent Primer
+ Concise introduction to process mapping
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Business Process Modeling, Simulation and Design
Manuel Laguna, Johan Marklund
Prentice Hall, 2004
The book for all BPM Consultants / Analysts
+ Better optimization tools available with other simulation software
An excellent book. Though it requires some knowledge to OR, Statistics and OM to understand. A thoroughly enjoyable book, excellent end of chapter questions. Ideal to be used as a text book. The sildes that the author uses to teach in available on the web, and can be used by anybody desirous of ...
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Process Improvement Essentials: CMMI, Six Sigma, and ISO 9001
James Persse
O'Reilly Media, Inc., 2006
Should be required "first reading" for process improvement...
+ PI book review
+ Great introduction; Easy to read
+ An engaging overview of the field of process improvement
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ARIS - Business Process Modeling
August-Wilhelm Scheer
Springer, 2000
Extremely Useful Concept
The concept of Professor Scheer to analyse and structure the business processes in order to derive the IT structure of a company is unmatched in the industry. No other Software tool I have seen so far provides a general concept and the means to wholisticly map an organisation into an IS ...
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The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance
Peter S. Pande et al, Robert P. Neuman, ...
McGraw-Hill, 2000
Read it thouroughly!
+ Senior Leadership Team meeting goer
+ Excellent Book
Read it thoroughly! yes, that is the best way I can describe this book. This is THE best book on Six Sigma available in the market. Peter Pande has done a great job in explaining the concept of Six Sigma through this book. If you are Black Belt, or Master Black Belt, or just someone thinking to go ...
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Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process ...
H. James Harrington, K. C. Esseling, ...
McGraw-Hill, 1997
Process Improvement Classic Reference
+ It is what it is...and provides solid material
+ A Very Useful Process Improvement Reference
+ Buisness process improvment work book
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Business Process Mapping: Improving Customer Satisfaction
J. Mike Jacka, Paulette J. Keller
Wiley, 2001
Provides step by step guidance
+ Precise Methods for Gathering Process Data
I have been looking for an effective analytical tool that would help me make get a good understanding of my company's business processes. This book hit the mark by providing me with step by step guidance. Especially helpful was the expense payment process example as well as the hints it provides ...
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The Five Pillars of TQM: How to Make Total Quality Management Work for You
Bill Creech
Plume, 1995
The message is stellar, the delivery could be better
+ It is a great book. Read it twice!
The book is verbose and repetitive. However, the message is stellar. TQM in Creech's style works. Even if a company does not completely implement the method, Creech's philosophy of empowerment and responsibility for the quality of a product is something that everyone should take to heart. As to ...
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Enterprise Process Mapping: Integrating Systems For Compliance And Business Excellence
Charles G. Cobb
ASQ Quality Press, 2004
Just read Enterprise Process Mapping by Charles Cobb
+ A High Level Intro Book on Process Mapping
This is an excellent book for those readers wishing to use process mapping to understand and improve business processes. The book is well organized and extremely informative. While it concentrates on the "how to" of process mapping it does so in the context of real business applications and is a ...
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Workflow Modeling: Tools for Process Improvement and Application Development
Alec Sharp, Patrick McDermott
Artech House Publishers, 2001
Fantastic for newcomers and seasoned experts
+ A fine workflow modeling book...
+ Finally a How-To!
+ Very good for newbies in process improvement field
+ Good Book for a Foundation
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IT Doesn't Matter-Business Processes Do: A Critical Analysis of Nicholas Carr's I.T. Article in the Harvard ...
Howard Smith, Peter Fingar, ...
Meghan-Kiffer Press, 2003
good information for business strategists
+ BPM for Senior Managers
+ Replace IT with Architecture
+ Plan Ahead
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The Six Sigma Handbook: The Complete Guide for Greenbelts, Blackbelts, and Managers at All Levels, Revised ...
Thomas Pyzdek
McGraw-Hill, 2003
One of the Best Books on Six Sigma
+ Comprehensive reference, not always clear
+ It's The Definitive Textbook On The Topic
+ Familiarity
+ Six Sigma Handbook
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Business Process Change, Second Edition: A Guide for Business Managers and BPM and Six Sigma Professionals
Paul Harmon
Morgan Kaufmann, 2007
Very good discussion of business process - applicable to a broad arena of work
+ Best Overall Approach to BPM
+ A masterpiece of technical writing and an essential book for your Business Analysis library
+ The best Business Process book available!
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