Briggs & Stratton 2550 PSI Elite Series Gas Powered Pressure Washer #020273

Briggs & Stratton 2550 PSI Elite Series Gas Powered Pressure Washer #020273 | Purchase at your own risk

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	Briggs & Stratton 2550 PSI Elite Series Gas Powered Pressure Washer #020273 Briggs & Stratton Briggs & Stratton average customer review:based on 2 reviews view larger image
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Great Product

My power washer was delivered the same week I ordered it. I use this product at least twice a week. It really comes in handy for everything around the house. I use it to clean my gutters, driveway, porch, bricks (my house), soffits around my house (spiders), and also to wash my cars.

The only complaints I have for this product is that the wheels are a little wobbly and the platform fell off the frame. Easy fixes though. Sometimes when I start it the high pressure comes in and out, but it eventually comes back and runs perfectly until i'm done.

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Purchase at your own risk

I purchased this Briggs & Stratton 2550 psi Elite Series power washer. It worked wonderfully for awhile. It started easily, and was very user-friendly. I liked the three different nozzles, and the customization that they provided.

One morning after running for less than five minutes, it sputtered for several seconds, produced a large bang, and stalled. When I tried to restart, it was obvious that the engine had seized - likely the connecting rod had broken, as well.

The engine had a total of only about 10 hours of use time on it when it failed. I had just filled it with gas and checked the oil only minutes before. Since the unit was only about a month old and still under manufacturer's warranty, I thought that I only had to deal with the inconvenience of a warranty claim. Wrong.

I delivered the unit to our local authorized B&S Service facility for a warranty claim. They tore down the engine and reported their findings to Briggs. Briggs' alleged response was, "was there metal-to-metal bonding?" Answer: "yes." Briggs' response: "owner abuse, not covered, end of discussion." I appealed directly by phone to Briggs and Stratton in Milwaukee - they committed to sending their territory field manager to the repair facility for a personal inspection and 2nd opinion. Three weeks later, he showed up unannounced during lunch hour (I had requested to be notified of his visit so that I could attend), he glanced at the engine, indicated that there was no evidence to negate the original diagnosis of owner abuse, and departed after spending no more than five minutes at the dealer. The dealer rep who had inspected the engine was not present (he was at lunch, unaware). I continued my appeal and shipped the engine to Milwaukee - two months later, "denied." No explanation.

Call me disgruntled, yes. But I am a 50 year old engineer and have been around engines all my life on the farm and in my work. I understand Briggs' conclusion as being an obvious and viable explanation, but I am very unimpressed with their warranty process. There was absolutely no effort to understand this problem or to consider that it could be a manufacturing/assembly defect. I also understand Six-sigma quality control, and would expect others to have had, or will have, this same problem in the future. I am absolutely convinced that this problem was not owner abuse or neglect. I don't know how the inspection in Milwaukee was conducted, but until that point there was no evidence that Briggs' devoted any more than a few minutes of intellectual effort to the situation. Briggs' warranty claim process is a farce.

Briggs has a long-standing reputation for quality and customer satisfaction. Sorry to say, I saw none of it with my abbreviated experience with this power washer.

To add additional insult to injury, I had purchased an extended warranty plan.

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