book: Who Are the Best Customers for Our Products? | Clayton M. Christensen, Michael E. Raynor
books:
Who Are the Best C...
Who Are the Best Customers for Our Products?
Clayton M. Christensen
,
Michael E. Raynor
Harvard Business School Press
, 2003 - 25 pages
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Which initial
customers
will constitute the most viable foundation upon which we can build a successful growth business, and how should we reach them? It's relatively straightforward to find the ideal customers for a low-end disruption; it is much trickier to find the new-market customers (or "nonconsumers") who present an opportunity for growth. This chapter explores why so few companies historically have sought nonconsumers as the foundation for growth and suggests what to do about it, offering three case studies that identify customers, applications, and channels where new-market disruptions tend to find their foothold.
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