book: What Products Will Customers Want to Buy? | Clayton M. Christensen, Michael E. Raynor
books:
What Products Will...
What Products Will Customers Want to Buy?
Clayton M. Christensen
,
Michael E. Raynor
Harvard Business School Press
, 2003 - 30 pages
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What
products
should we develop? Which improvements over previous products
will
customers
enthusiastically reward with premium prices and which will they greet with indifference? According to the authors, failures in product development are, in fact, predictable, and therefore avoidable, if managers get the categorization, or market segmentation, stage of theory right. This chapter explores the forces that cause even the best managers to segment erroneously, offering a new approach that will help managers segment their markets according to the way customers experience life, which can lead to uncovering opportunities for disruptive innovation.
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