Surviving Aggressive People: Practical Violence Prevention Skills for the Workplace and the...

Surviving Aggressive People: Practical Violence Prevention Skills for the Workplace and the Street (The ... | Shawn Smith | Foreward Magazine

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Surviving Aggressi...

	Surviving Aggressive People: Practical Violence Prevention Skills for the Workplace and the Street (The ... Shawn Smith Sentient Publications, 2003 - 256 pages average customer review:based on 4 reviews view larger image
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Offers realistic violence prevention techniques to human resource personnel, front line workers who regularly deal with the public, and anyone who wants to learn practical methods to prevent aggression in schools, on the streets, and in other public places.

Personal guide to avoiding conflict

Smith's book is a great reminder that violence is everywhere and it can happen to anyone. It is a brilliant tool book to avoiding and dealing with conflict. It lays out ground rules of how to act and react to conflict. It also gives an idea of what type of people start conflicts and why they do. Personally I found the book to be very interesting because Smith uses real life scenarios that anyone can relate to. Surviving Aggressive People is a great book for anyone in the workplace, for parents, teachers, and anyone else who wants to be street savvy.

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Foreward Magazine

"Smith uses apt anecdotes and a narrative style that keeps the reader eager, awake, and open to turning old saws into new tools of conflict resolution. This book will earn a place with the all-too-few great practical writings on preventing and managing aggression in many contexts." -Foreword Magazine

A lesson for one and all

This book speaks to those from all walks of life. Those with no prior experience handling violence and those who spend a lifetime in aggressive situations. From the lay person to the experienced law enforcement officer there are lessons that can be learned here.
The content is clear and concise. The techniques are time tested and true. When push comes to shove, this is the book you will have wanted to have read!

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Practical guide to understanding and handling aggression

Much has been written about violence very little of which is useful for the average person at the moment when it erupts. This helpful book does an admirable job at closing the gap.

Real life scenarios explain in detail how an aggressive encounter works. Each scenario is presented twice: Once how a well-intentioned but unprepared person might (mis)handle it and then an improved version.

My favorite example is a receptionist handling a client who tries to bully his way through in order to see his layer. The scenario shows which options the receptionists realistically has (the power to leave and to help) and how he can communicate them verbally ("Your layer requested not to be disturbed in her present meeting. But I may be able to get you in, if you are willing to wait.") and nonverbally (By standing up and stepping back he says "I may leave" when the client comes to close to him).

The scenario shows how aggressors test boundaries before they attack in order to gauge the targets reaction (testing rituals). I have noticed this most disturbing behavior in real life on various occasions. This is the first place I found practical advice on it. The reason seems to be the author's particular background: he watched his father, a barkeeper, handling aggressive clients and he and his friends where targets of violence as children which prompted him to analyse the situation. Later, he studied psychology and was a member of the "Guardian Angels" patrol.

Many thanks to Shawn Smith for writing this outstanding book.

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