Difficult Conversations: How to Discuss what Matters Most | Douglas Stone, Bruce Patton, ...

Difficult Conversations: How to Discuss what Matters Most | Douglas Stone, Bruce Patton, ... | Terrific, Enjoyable and Useful

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Difficult Conversa...

	Difficult Conversations: How to Discuss what Matters Most Douglas Stone, Bruce Patton, ... Penguin (Non-Classics), 2000 - 250 pages average customer review:based on 133 reviews view larger image
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highly recommended

A must read book!

This is a must read for anyone involved in communications - with your boss, your colleagues, your clients, your suppliers, your spouse or partner, your kids, your friends (have I missed anyone out?).
The book describes the 3 different levels of a conversation; the 'what happened' conversation, the 'feelings' conversation, and the 'identity' conversation. The joy is in the simplicity; we talk about 'what happened' but what we really mean is our feelings are hurt, or our identity has been questioned, and once we can sort it all out and speak truthfully about what is going on for us, it enables others to help us and understand us.
Its not an easy band aid and requires patience, tolerance, and a great deal of courage - but I think you'll agree that having truthful and open conversations would save us all a lot of pain and grief in the long term. So hurrah for this book for being easy to grasp, not jargoned, and very helpful.

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Terrific, Enjoyable and Useful

Have you ever had a challenging conversation with a spouse, co-worker, friend, or family member that didn't turn out so well? Did you ever wonder how to best deal with a significant person in your life without causing stress when needing to approach a topic? The authors give great advise to handle most conversations that might otherwise cause stress.

I love this book. I loved it the first time I read it, the second time, the third, and more. It's a must for anyone interested in getting more from their relationships. An absolute must read!!!

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Simple & Smart

Most books offer a nice story and a way to reflect. Few books give aways a toolbox of tricks that can help you reshape the issuse so progress can prevail. This is a gem and a must for people who want to win in the game of life. Thank you Mr. Stone - Mr. Patton & Ms. Heen.

The steps work

This was an instructional book for a class I took on mediation and negociation. It was immensely helpful! By practicing the steps and working them into a variety of scenarios, the reader can begin to see success in their communication.

Difficult Conversations

No one likes difficult conversations, but we must have them. This book guides you in dealing positively with these situations and conversations to make the best possible outcome.

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